Terms and Conditions of Service
These Terms and Conditions of Service (“Terms”) govern the provision of services (“we”, “our”, “us”) to you (“Customer”, “You”, “Your”) when you order and use any service offered on our website. By ordering or using our services, you agree to be bound by these Terms.
We are a travel services company offering assistance related to travel planning, documentation support, application processing, and other services as described on our website.
These Terms apply to all services provided by us through our website, including but not limited to:
Travel documentation preparation
Assistance with completing travel or visa application forms
Review and organization of documentation
Delivery of application packages and documentation support
Any additional travel related services offered by us.
Before placing an order, you acknowledge that you have read, understood, and agreed to these Terms. Any data recorded in our systems will constitute proof of all transactions between you and our organization.
To order services from us you must:
Register on the us website and submit your inquiry
Select the service you want to purchase
Pay the applicable service fees in full
Upload any required documents
Provide all requested information accurately
Authorize us to act on your behalf for any applicable steps (e.g., assistance portals, form submissions)
You must ensure that all information you provide is true, accurate, and complete. You are responsible for having the legal right to share any third party personal data with us and for complying with all applicable laws and regulations.
A service booking is only considered final once our organization acknowledges acceptance of your order and full payment has been received.
We will use reasonable care, skill, and diligence in providing services to you. However:
We do not guarantee the outcome of any application, approval, or decision by government or official authorities, including visa decisions.
Any timelines provided are estimates only and not guaranteed.
You are responsible for ensuring that all documentation and information you provide are accurate and legally compliant.
Service fees are as quoted on the our website on the date of your order.
Fees may change at any time, and new pricing will apply to future orders.
All fees must be paid in full before any service is provided.
Fees are non refundable and non transferable once the service has been initiated or completed, even if you decide to withdraw your application or choose not to proceed.
reserves the right to refuse or cancel any service order if there is a dispute relating to payment for prior services.
Service fees must be paid in full via the payment methods available at the time of checkout. You agree that payment information submitted is accurate and that you are authorized to use the payment method chosen. Our organization does not begin processing services until payment has been received.
You may cancel your service order within the statutory cooling off period if this is allowed under applicable consumer protection laws.
Once you upload documents or begin using the service, you waive your right to withdraw.
No refunds will be issued on grounds of non approval, delays, or decisions from any official authority.
Requests for withdrawal/refund (where eligible) must be submitted in writing through your registered account or via our customer support channel.
If you have a dispute regarding your services, please contact our customer service first. We will attempt to resolve your concern within a reasonable timeframe.
If unresolved, you may bring any dispute within business hours (Monday-Friday, 10:00-18:00 Dubai Time). Any unresolved dispute will be subject to the laws and jurisdiction specified in section 12 below.
We provide services “as is” and disclaims all warranties. To the extent permitted by applicable law:
We are not liable for any special, indirect, or consequential damages.
We accept no responsibility for decisions or actions by official authorities, delays, non issuance of approvals, or changes to processes outside our control.
We are not liable for loss resulting from incorrect, incomplete, or false information provided by you
All content on the our website (including text, graphics, logos, images) is protected by intellectual property laws and is the property of our organization or its licensors. You may not copy, reproduce, or use this content without written consent.
We may provide links or connections to third party services or partners. We do not endorse or take responsibility for external services, products, or any content provided by such partners.
These Terms are governed by the laws of United Arab Emirated. Any disputes not resolved through the dispute resolution process must be brought to the courts of United Arab Emirates.
By using our services, you consent to the collection and processing of your personal data in accordance with our Privacy Policy, as published on our website.
We reserve the right to modify these Terms at any time. Updated versions will be posted on our website and will apply from the date of publication.